Telkom's ADSL "service" stopped at home on Thursday 18th January at 6pm, when the Aasvoelkop exchange was presumably struck by lightning.
It's not the first time that exchange has lost its ability to provide a PPP connection or to authenticate users. Usually it gets fixed in a day or two, but this time it must be a bit more serious. When I call 0800-375-375 to find out the status of my reference number 237CRK180107 they tell me that there are a lot of faults in that area and it will take "a few weeks" to repair.
Perhaps they have to order the equipment, or perhaps the techies don't know what they are doing. I'm just glad my business doesn't depend on the line. Of course Telkom won't refund me the cost of the dial-up calls made to check emails, nor will they refund the lost bandwidth that I have to pay for even if I can't use it.
I can't exactly use a dial-up line to download podcasts or audio books at 33kbps, so I have to rely on office connections to get email and do web updates of software. Presumably "Jack the Cable Guy" is making house calls for more important customers.
Update Friday 26-Jan-2007 15:12:38 the connection came back. Thanks to who the folks who eventualy managed to fix it.
Bizarre update 30-Jan-2007 1pm: Telkom phoned to arrange to send a technician to my house to fix the line. Weird.
Telecommunications Action group interview of why Telkom doesn't deliver service and how many unhappy customers it has. One thing has changed in the last few years: they have signed up with the HelloPeter web site, so they now have to pay to listen to your complaint.