![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiXt7sRdr6WsPH41JyHj3Ve4EsNTPjNCe76usEfQ_dOCNOmrOZXPBxHoiYBHUKUPlJJS02RP5LXwn-KsLjRLYxfT8uKlqIzZATKklSEyCMAyYnzyl73nxHnY_lkfR3WiFkpvgp-/s400/bcard.jpg)
It took them long enough, but I eventually got an apology from
Barclaycard for their illegal marketing activities and invasion of privacy.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEhrEj1WN_4OpNoUMmlOgVMyHt5DvPoMYi9fscN6cRh0JYPLUrAmAzJh6cKP3RgI9-EefxxvLrZzvYoQutlFy6-S5Yz0IEvTgqlKqCFSWv21gQt__tydriI8ZfeXcdHwkF7Wzigv/s400/BarclayCard1.jpg)
The original offending letter is dated 26th July 2007, and arrived in the mail the following Monday. I complained to
Barclaycard enquiries on 30th July 2007, i.e. 14 weeks ago.
![](https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEiYN9y_FgPo484WmWFU9j3j7Yiw77rdmyx-lqWUe6Jug8dwQSHVj4NlUOn73ufKCgTfpSA8T9ex67EbItchitmE7s0x53aCiW9yyO1I6rD4vG9VA6zL_IhanGvwHHGyNCLGwkuv/s400/BarclayCard2.jpg)
This is the letter of apology I received today from Chris Sweeney, Managing Executive of
Absa Card. His letter refers to a complaint of 22 October: clearly someone at
ABSA has misled him to avoid being fired, since my complaint was not made 4 weeks ago, but 14 weeks ago. Even my complaint to the DMA was lodged in mid September.
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I guess I should be thankful for an apology at all, even though no apology is made for buying my data from
Experian/P-Cubed/Effective Intelligence, or for failing to check this data against the DMA "Do Not Call" list.
1 comment:
Thanks for the series of articles! I am having the same issues with direct marketing, and everybody ducking and diving, and using loopholes in the laws! I just wish there was a way to kill this business...
The proposed law is flawed in one aspect: it should force the use of an opt-in database to be built, and not an opt-out. As for registering with an opt-out database, I am loath to do so, since I will effectively be updating the information they have about me already!
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