In July I received a marketing letter promoting BarclayCard in the mail. I send an email to them asking how they obtained my details. Reference number EC: C07E5E2C. They responded and said it was ETL Solutions, a company I have contacted before. ETL denies this, saying they have not provided them with any details at all, and they had probably obtained the details from a rival company, Effective Intelligence. I have contacted them on 021-674-0372 twice, and have yet to receive a response. I was promised the first time that Marché Kilgour would return my call. I have since found out that their fax number is 021 671 5554 or 086-610-7583 and their other phone number is 021 670 7720.
To make matters worse, ETL has provided BarclayCard/ABSA with its "do not contact" list on a regular basis, which includes my details (added on 12-Sep-2006) and my wife's details (added 29-Nov-2004). These details are also supplied weekly to the Direct Marketing Association, which maintains a Do Not Contact List.
I requested a letter of apology from BarclayCard: it's in the mail, and has been for 2 months. I also asked them again for the source of my contact details. This second request has been ignored. So the picture that is emerging is not good:
- They obtained my contact details without my permission
- They failed to check it against the Do Not Contact list, thereby exposing themselves to prosecution in terms of the ECT Act
- They lied about the source of the details, don't know where it came from, again exposing themselves to ECT Act prosecution.
- They promised to send me a letter of apology, which has not arrived
- They ignored further correspondence.
Update: Effective Intelligence finally got back to me, and claimed that they already had me on their Do Not Contact list, and in any case they didn't supply the information to BarclayCard. They pointed a finger at "P-Cubed". See BarclayCard Bungles Again