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I have a retirement annuity with Sanlam, and the broker who deals with me, Phil Ryan, is a good financial advisor who has served me many years and has always given me good advice and no hard sell.
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Sanlam, on the other hand, has seen fit to give out my contact details to various shady organisations and marketing companies over the years, and in each case I have told them not to do so. The latest offender is "
Reality", some kind of points incentive scheme. I first heard about them by getting a marketing postcard in the mail. That was on Monday. I immediately sent an email to
info@reality.co.za as well as to Sanlam, requsting my details be removed. Sanlam replied with a reference number 1-1BKJG9 and confirmed the same day that their marketing department had been informed. I wonder if they were "thinking ahead" when they gave out my details? I doubt it.
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Obviously the Reality marketing machine was already in full gear and they couldn't process the "unsubscribe" requests fast enough, so today I got an email from them. I called their call centre and pointed out that I have already informed them not to send me any stuff, and the Call Centre team leader promised to get the marketing manager to call. I wonder whether this person will have the courage to face an angry customer or not.
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When I emailed a copy of this blog to them, as well and my second "unsubscribe" request, I got a reference number from "Reality": Reference #4010 and #4802. Those unsubscribe requests must be pouring in.
1 comment:
Nice one!! I saw your post on hellopeter.com. Thanx.. i was thinking about getting some life insurance policy with Sanlam, but thanx to your blog I'll take my business elsewhere!! THANKS
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