Wednesday, November 28, 2007

MTN's Marketing Incompetence Again

MTN is my cell phone company, and it probably has the worst marketing division on the planet. They also break the law on a regular basis. Today I got a call from a rude man on 083-212-4311 who was promoting MTN Banking. All I can say is if that's the kind of service you get from MTN Banking, rather deal with a real bank.
I understand that MTN and Standard Bank are large organisations, but surely they have a method in place whereby they can comply with the law? I have tried on numerous occasions to tell both Standard Bank and MTN not to call me. Today I tracked down the Company Secretary for MTN, and asked for her help. You can call MTN Head Office on 011 912 3000, which is an exercise in communications itself. I have also contacted the marketing department of Standard Bank, and the help line for MTN Banking. Perhaps a combination of these will help. Until they call again. I wonder if it would help if I took them to court? Mmm ...

11 comments:

Anonymous said...

Hi

I have just read your posting and am slightly concerned about the comments that you have made regardng Standard Bank. I would like to look into the matter and ensure that you are contacted in the correct manner by the bank. In order to assist you I would really need you to send me your ID number and telephone number. Could you please mail them to me asap. You can find my contact details on the link provided - http://www.standardbank.co.za/SBIC/Frontdoor_02_02/0,2454,10293765_10295714_0,00.html

Kind regards
Ross Linstrom
Standard Bank Media Relations

Donn Edwards said...

These details were supplied to MTN and Standard Bank on 22 November 2006.

Since both Standard Bank and MTN are mebers of the DMA you should have received this information from them too.

Donn Edwards said...

I guess the word APOLOGY is not in their vocabulary. How rude.

Anonymous said...

Hi

Look I don't really know much about standard bank except maybe that they can't keep their papper work in order however MTN is another story all together. MTN is my service provider for my cellphone and they are impossible to get hold of at the best of times but when you need to speak to anyone and call customer services you wait on the phone for two hours with no reply and when you call the head office either the number is engaged or else you get put on hold which relly begins to get annoying after the third or fourth call. What makes it so difficult for them to answer a phone I mean Vodacom do it why can't they.

Jake said...

I am just as furious with MTN for their incompetence. Their latest SMS scam includes trivia questions that are impossible to give correct answers too (Mr Bones never won an OSCAR!!!!!!!)

Visit the facebook group MTN is for Dumb people
http://www.facebook.com/home.php#/group.php?gid=89093556314&ref=mf

Tourism Radio said...

I can only echo that MTN are indeed the definition of incompetent. I wish I had the energy and words to explain just how patheric they are as a whole but I don't. I've been waiting for a sim activation for one month and no one can give me any variations on the answer "I don't know, I'll call you back." Needless to say that no one ever calls back. Ever. Now they want money and yet I've had no service! I haven't even made a single call! Can you believe that? I'm sure you can, they're Africa's Biggest Amateur Show. Or better yet...Africa's biggest no service provider.

Anonymous said...

I have been a client of MTN for the past 10years and I always dealt with Italk Cellular. On the 25 August 2009 I went into a MTN store in Montclair, Durban. I needed a phone urgently for my son's 21st birthday which is on the 03 Sept. I made an application and was told that the most it would take before confimation is received would be 2/3 days. So I was quite confident since I had 8 more days before my son's birthday. Today, is a day before his birthday and I get a call from the agency telling me that their systems were off-line and there is a huge backlog. I requested a contact number for the head office so that I can appeal to someone to make this application a priority but no number was forth coming. Is this the kind of service that MTN expects clients to accept???
Totally disgusted.

Anonymous said...

Hi
I have applied with MTN direct (online) for a phone. I got an immediate e-mail to confirm that somebody would call me in 24 hours. They also gave a ref. no.
Want guess where it all is after a full week - NO CALL.
Tried calling them - PLACED ON HOLD forever!!!!!
Called the Head office number you provided - wited 37 minutes to have it answered ONLY TO HAVE ME PUT ON HOLD AGAIN!!!!!
Spoke to a lady by the name of Granny eventually - rude and abrupt before she just transferred me to HOLD!!!!!

Don't deal with this company - they are a bunch of morons by the looks of things.

Thank you

Anonymous said...

Hi,

Just a silly observation - a massive window decal at the MTN store at St Pete's Square in Observatory reads: "GO WITHOUT BOUNDRIES"...

Hm... that supposedly made it past a copywriter, creative drector, brand manager, marketing manager...

hermandb said...

It seems as though the entire MTN Corporation is so busy hunting profits that they are forgetting whom pays their salaries each month. As Vodacom has no reception where I live, and no reception when you travel throughout SA, I decided to shift all my cell phone accounts over to MTN.....That was 4 months ago and the nightmare continues. My story is too long to be told, but my e-mail to Group Chief Executive - Sifiso Dabengwa's PA is being drafted as we speak. I strongly recommend that ALL customers consider alternate service providers, MTN is not the answer. I have never in my entire life experienced such bad service as I have from MTN, their branch numbers don’t work, when they do, no one answers, when you give up and drive there, all you get is lies and excuses, their staff will not do anything pro-actively, you as the customer has to thing for them, shout scream and threaten to get them to apply your own insight, as they have none of their own. They will NEVER call you back for anything, they will never follow up on anything either. If you brand new phone should go faulty out the box, it will take them 3 weeks to just get the phone out of the branch to the MTN Mass repair centre (083 9000 349). The repair centre will give you an answer in one day, but the branch will take three weeks to get it there. Applying for new accounts will take 3 Months. They will approve your deal, but have no handsets, then after 2 months, they will delete you approved deal off their system with the captured reason being: "can't get hold of the customer". Then when they make you re-apply, their credit vetting department will all of a sudden turn you down for a legal matter pending between you and Telkom, even though you have never had a Telkom account. Then when you sort this out, the phone they got for you would have been given to someone else, as you are a bad credit risk and was approved, then declined, then approved, all in one week. Then you have to explain to them that they can search ion their system, and IBT (Inter Branch Transfer) a phone from a branch that has stock, and this is so overwhelmingly amazing to them, that it takes a whole month to convince them to try.....My utmost condolences to anyone whom dares to try MTN.....and one more thing, all the branches are the same, blaming “our system is down", etc...

Donn Edwards said...

Which branch of MTN did you "deal" with? Be sure to lodge a complaint on HelloPeter.com as well.


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