Sanlam, on the other hand, has seen fit to give out my contact details to various shady organisations and marketing companies over the years, and in each case I have told them not to do so. The latest offender is "Reality", some kind of points incentive scheme. I first heard about them by getting a marketing postcard in the mail. That was on Monday. I immediately sent an email to firstname.lastname@example.org as well as to Sanlam, requsting my details be removed. Sanlam replied with a reference number 1-1BKJG9 and confirmed the same day that their marketing department had been informed. I wonder if they were "thinking ahead" when they gave out my details? I doubt it.
Obviously the Reality marketing machine was already in full gear and they couldn't process the "unsubscribe" requests fast enough, so today I got an email from them. I called their call centre and pointed out that I have already informed them not to send me any stuff, and the Call Centre team leader promised to get the marketing manager to call. I wonder whether this person will have the courage to face an angry customer or not.
When I emailed a copy of this blog to them, as well and my second "unsubscribe" request, I got a reference number from "Reality": Reference #4010 and #4802. Those unsubscribe requests must be pouring in.