Bumpy start for new eNATIS licensing system

"The new system was officially unveiled on 17 April and was meant to allow for electronic traffic-related transactions which could be done through ATMs and the Internet. At the time of the launch, Transport’s Ntau Letebele said through eNaTIS, the department also hoped to “validate examiners, testing centres and appointments, and prevent unscrupulous officials from abusing the system.” However, technical gremlins have dogged the launch and the system from day one…
First computers at licensing centres crashed. Then when they did come back online, listeners told ECR Newswatch that their applications were processed extremely slowly. In fact, one licensing centre in Northern KZN took three hours to renew discs for eight vehicles.
Transport officials have admitted there have been technical problems but say the situation is slowly improving. They’ve pointed out the eNaTIS system uses “state-of-the-art technology that will assist to register, store, record, manage and enforce the requirements of the National Road Traffic Act and the National Road Traffic Regulations.”
However the feedback from listeners is that there’s been no improvement in service. ECR Newswatch has learnt that currently, most licensing centres aren’t taking bookings for drivers and learners tests. That’s because computers apparently haven’t been accordingly programmed under the eNATIS system. Manual applications aren’t being taken in most regions either because of staff shortages. Sources have told ECR Newswatch that testing centre officials are reluctant to process manual applications because they’d have do repeat the process for each application once the system is online."

East Coast Radio Newswatch - Bumpy start for new eNATIS licensing system | Naional Productivity Week | New Electronic Licensing System gets Help

New electronic licensing system gets help

"The Transport Department says it has added extra data processors to increase the capabilities of the eNatis system installed at traffic centres country wide.
"While testing stations and licensing departments were open for business yesterday, hundreds of motorists complained that the system was too slow.
"The electronic eNatis system which was launched last week has been experiencing several technical problems.
"The department's Ntau Letebele says technicians are working on the problem.
"The computer systems are expected to be operating at full capacity by the end of this week."
This story comes from the 702 news web site 24/04/2007 07:35am. What they don't say is that the system is 3 years late, and there hasn't been a functional system for the whole month. Perhaps they'll use the long weekend to fix the problems, although I doubt it.

Naional Productivity Week | Bumpy Start for new eNaTIS Licensing System | New Electronic Licensing System gets Help

eNaTIS is still eBroken

When you read something this optimistic you know it can't be true:

The eNaTIS, up and running since 12 April 2007, has surpassed a transaction rate of 12 transactions per second on the morning of 19 April 2007. The system's processing capacity was extensively increased during the night of 18 April by adding an additional powerful application server into the data centre located in Midrand.
The additional processing power almost doubles the processing capacity of the data centre. Further expansion will take place this afternoon when an additional database server will also be added.
Some 860 sites performed almost 890,000 transactions by 1 pm on Thursday 19 April 2007. At 10 am a transaction rate of 45,000 transactions per hour was measured, translating into a transaction rate of 12,5 transactions per second. It is expcted that the number of transactions during the first week of operation will surpass one million.

It's not true for two reasons: it doesn't mention the number of times the system has crashed, and it doesn't mention how many people have been turned away from licensing department offices.
On Thursday 19th April I went to renew a license and transfer ownership of a vehicle. I was told that the system was only capable of doing license renewals if I arrived with a pre-printed form, and transfer of ownership transactions weren't working at all.
Even so, the queue was out the door, and the hall inside was full. Today I returned half an hour before closing and they weren't letting any more people inside. The hall was still full. So who is lying? It's obvious.
Perhaps if they spent less money on propaganda at www.enatis.com and sponsorship of the 2010 World Cup, and spent more time making a system that actually worked, we would be making progress. But since this whole operation is being run by the WaBenzi class of bureaucrats, that's hardly likely.
One wonders why they didn't have all the processing capacity in place before they went live, instead of making citizens return day after day in the hopes that they could pay their vehicle licenses. A press release by the Department of Transport explains what eNaTIS is, and promises minimum hassles, but then that what PR people always say. The system is run by Tasima in Midrand, so you can congratulate them there. After all, they are only 3 years behind their announced "live" date of the second quarter of 2004. I wonder how much more that the announced R311 million has been spent, and how much this is consting the economy in terms of delays and wasted time while people wait in queues.

Naional Productivity Week | Bumpy Start for new eNaTIS Licensing System | New Electronic Licensing System gets Help

Telkom doesn't have customers, it has hostages!

Welcome to the power of customer comments. This one says it all!

Laptop Theft: are you ready?

Laptops are becoming more and more popular, and that means that crooks will find a ready market for stolen laptops. Are you prepared for yours to be stolen?
The "it will never happen to me" response is just plain foolish: your laptop is more likely to be stolen off your desk than your cell phone is. And the most important component of the laptop is also its most vulnerable: the hard drive. If it overheats it will crash and you could lose everything. I did, after using my IBM Thinkpad for only 8 days. If you drop it, you lose it. You could drop it at any time.
So when you think of laptop theft ask yourself the other difficult question: do I have any backups at all? I am constantly shocked at how many people carry their data around on their laptops with no backups whatsoever. All those emails, contact details, quotes, and letters just sitting there on a knife edge waiting for the hard drive to go.
Data theft and data loss go hand in hand, and fortunately there is free software that helps with both problems: TrueCrypt. The data is stored in a totally secure format, yet your programs can access the files as though there was nothing different. What makes it even better is that you can back up the entire TrueCrypt volume in one go, and store it on a public server without fear of anyone else being able to read it at all.
So if you are reading this post on your laptop and you don't have TrueCrypt installed, ask yourself three questions:
1. What would happen to my job if my confidential data got into the wrong hands?
2. What would happen to my job if I lost all the data on my laptop?
3. Why wasn't TrueCrypt installed on my laptop when I bought it?

Keep data safe from laptop thieves | Shortcuts that save time

Save Internet Radio from the US Congress

Hi, it's Tim from Pandora,

I'm writing today to ask for your help. The survival of Pandora and all of Internet radio is in jeopardy because of a recent decision by the Copyright Royalty Board in Washington, DC to almost triple the licensing fees for Internet radio sites like Pandora. The new royalty rates are irrationally high, more than four times what satellite radio pays and broadcast radio doesn't pay these at all. Left unchanged, these new royalties will kill every Internet radio site, including Pandora.

In response to these new and unfair fees, we have formed the SaveNetRadio Coalition, a group that includes listeners, artists, labels and webcasters. I hope that you will consider joining us.

Please sign our petition urging your Congressional representative to act to save Internet radio: http://capwiz.com/saveinternetradio/issues/alert/?alertid=9631541

Please feel free to forward this link/email to your friends - the more petitioners we can get, the better.

Understand that we are fully supportive of paying royalties to the artists whose music we play, and have done so since our inception. As a former touring musician myself, I'm no stranger to the challenges facing working musicians. The issue we have with the recent ruling is that it puts the cost of streaming far out of the range of ANY webcaster's business potential.

I hope you'll take just a few minutes to sign our petition - it WILL make a difference. As a young industry, we do not have the lobbying power of the RIAA. You, our listeners, are by far our biggest and most influential allies.

As always, and now more than ever, thank you for your support.

-Tim Westergren
(Pandora founder)

8 Years of Computing Time Since 2004

No, my maths isn't crazy. On 17th March 2004 I joined the grid.org computing project. Since then various PCs at home and work have together donated 8 years of calculating time for various scientific projects.

The software is very non-intrusive: you install it and it runs in the background, backing off as soon as you do other things. Why not volunteer your PC or laptop? It has a lot of computing power that doesn't get used for most of the time.

Companies made to pay up to clear their names on consumer website

Claim that businesses are charged exorbitant fees to answer complaints
From Reporter.co.za: "I have come across the most novel of moneymaking schemes that I’ve come seen in a long time - the beneficiary in this case being hellopeter.com. This one really takes the cake.
"Hellopeter.com is a consumer website, and in the words of the owner, a fellow called Peter Cheales is “searching for service excellence”.
"Let me give you a bit of background as to the details of our experience with hellopeter.com.
"Hellopeter.com is a consumer website that claims to receive six million hits per month. If you have received bad service from someone you can go to the website, www.hellopeter.com and lay a complaint. Recently a malicious complaint, devoid of some crucial facts, was laid against the company that I work for on hellopeter.com.
"The client was in breach of contract, but conveniently omitted this fact. As soon as the complaint went live we were sent a link via email which directed us to the page on their website where the article was displayed. Our company was asked if we would like to respond, to which we replied with a definite yes.
"We wanted to point out some obvious information that would have nullified the clients’ complaint. In order for us to post our response we needed to follow another link, which in turn led us to a page where we needed to fill in our details, upon which we were promised a response.
"After almost a week they responded, which means in the vicinity of close to one million hits would have been registered for that period.
"The response, however, was the truly shocking part. In order for us to respond we need to be registered with hellopeter.com as what they term, “A company that responds”. In order to achieve this status we need to subscribe, and the minimum period is one year. The cost is R13 500! This is the lowest category of subscription, and if you are a regular responder you need to take an upgraded package, which can be as much as R60 000 per year.
"Despite the fact that the complaint was untruthful, in order for us to clear our name would cost us between R13 500 and R60 000. Now I’ve tried looking at this from various angles but it still pretty much looks like a mass extortion scheme, especially since they do not even take care to validate the complaints that they post on their site.
"Their means of handling it means literally anyone can go and say anything against your company, whether it’s true or not, and then you have to pay a large sum of money to defend yourself.
"Just imagine: you just started out with your own company. Now everyone who has ever attempted starting his own company will quickly point out to you how you need to stretch your pennies when you are still establishing yourself.
"Then along comes your jealous neighbour or even a competitor, sucks something out of his thumb and posts it on hellopeter.com. Immediately you are set back at least R13 500 and that’s excluding all the negative marketing you will have to put up with.
"Just imagine starting out your new company and you do not have that R13 500. What would happen then? Would one then just need to accept that a website that receives six million hits per month brands your company as crap? This could break an upstart!
"I think the operators of the website should be ashamed of the means in which they generate their revenue.
Note: A check of the website confirms that "if you want to respond to comments about your business or practice, you need to subscribe and become a Company Who Respond". The benefits of joining include being sent an email notification whenever a comment is posted about your company and the contact details of the consumer."

When you sign up to HelloPeter, you are presented with the following statement: "The aim of this site is simple: to increase service levels of our suppliers. Any constructive criticism about any supplier is welcome. Compliments are gratefully accepted. But any comments that contain hurtful or racial statements will be deleted immediately. My site is not designed as a platform for vicious slander - it is designed as a highly sophisticated and economical way for Companies Who Respond to deliver the service that they profess to provide."

My comment: I use HelloPeter on an occasional basis because it seems to be the only way to "get through" to big companies when you have a complaint. This article takes a different view, and I must say I think it has a point. There are a lot of flaws with the HelloPeter system, especially the fact that you can't engage in dialog with the company once you've logged your initial complaint. Since Peter Cheales responds extremely badly to criticism, this is unlikely to change anytime soon.
Today I logged a complaint to bring his attention to this article. The complaint was deleted, and my account login no longer works. I can't decide if this was some kind of hissy fit or just coincidence. Time will tell.