The fact of the matter is that every human being on the planet comes from the same gene pool, and this upsets a lot of the anti-colonial rhetoric that says that "settlers" from Europe are not African and are therefore not welcome. The fact of the matter is that we are all African.
Saturday, July 14, 2018
Welcome to Apartheid 2.0
The fact of the matter is that every human being on the planet comes from the same gene pool, and this upsets a lot of the anti-colonial rhetoric that says that "settlers" from Europe are not African and are therefore not welcome. The fact of the matter is that we are all African.
Labels:
Corruption,
Incompetence,
Life in South Africa,
Politics
Friday, April 06, 2018
Stretchly: the smart way to use your computer
We all sit too long, and if you are like me, stare at the computer screen for far too long. On 10th February I injured my back, and one of the discs in my spine started pinching my left Sciatic nerve. I was on anti-inflammatory medication and pain killers for a few weeks. Sitting, standing, walking and lying down were all uncomfortable if I did any of them for too long.
Update 19 May: Thanks to feedback from the developer, I discovered that you can change the messages that Stretchly displays, so I was able to add in the exercises that my Bio-Kineticist has recommended. I also found an Android app called "Big Ben Bonger" that plays the Big Ben chimes on my phone. I can set it to go off every half hour when I'm working on other people's computers.
Labels:
Health,
Productivity,
Programming,
Software,
Video
Tuesday, December 12, 2017
Telkom's R500 per month ripoff on a R229 FreeMe mobile contract
Finally I could go back to the store on Friday a week later. That's 72 hours if you only count the store opening hours, not the normal idea of 72 hours being 3 working days.
So I went to the store on Tuesday morning 7th November. The store opened late because they were too busy taking a group selfie inside than worrying about the queue of customers waiting outside.
So the first case number gets "resolved" but all they did was pass me a credit for R500. No refund, no explanation. I had to call them again to find out what was going on. That phone call took 20 minutes and achieved nothing. Basically the call centre's attitude is that you must go to the store. And the store's attitude is that you must contact the call centre. Imagine that. The "S" in Telkom definitely stands for Service.
In my case the first I knew about the R500 Spend Limit was on 6th November when it was rudely grabbed from my account. By then it was too late to do anything about September or October, and they could only stop it for 1st December. In onne of my many calls to their call centre I learnt that there is a default setting on their web site that would help reduce the extra charges. But it is turned off by default. That's because the whole scam is designed to catch the unwary or ignorant customer. It's been cleverly crafted by the crooks at Telkom to fleece their customers.
The "Out of Bundle Redirect" is switched off by default. If you switch it on then when the phone runs out of data, it redirects you to a page where you can buy more data. The default is "Never redirect, carry on browsing using my airtime. OOB rates apply", instead of "Always redirect service to OOB page". So when I found out about this page in November I was able to prevent the phone using additional data, but this didn't stop it from generating extra billing items by making calls. And it turns out that calls from Telkom Mobile to 1023 Directory Enquiries, are charged at R5 per call. That's a VAS rate call, but of course you don't find that out until the invoice arrives. Another part of their evil scheme.
Then they try the oldest trick in the book with mobile phones: you were using the phone so you are responsible for the charges. Or variations on the theme. What they fail to grasp is that I am not the user of the phone. The phone is used by a sales rep who works for commission only. I am merely the account holder. So I will not be held responsible for charges that I didn't authorize and are not part of the contract.
One other thing: unlike a Telkom land line contract, which you can pay in every month, the Telkom Mobile contract only works on a debit order, where they deduct the money from your account. And they think they can deduct whatever they like. And if you reverse a deduction they can claim that you have invalidated the contract. We'll see. I reversed the R931.90 amount because they were not authorized to deduct that amount. Let's see what they do next.
Update 12th December: Logged case number 22057592 with the Manager of the Cresta branch
Update 13th December: I discovered two different versions of the Telkom Mobile Subscriber Terms and Conditions. Neither one uses the term "Spend Limit".
Update 22nd December: Case number 22057592 still not attended to. Got a demand to pay R1160.90 to avoid the service being suspended. @TelkomZA responds to inquiry:
Update 2 January 2018: You can't make this stuff up. I dialled their help line and this is what I get:
There's always a pleasnat surprise on my Telkom invoice. This month its the outrageous R200.94 debit order "Payment Rejection fee". They think they can just deduct whatever they like.
Dear @TelkomZA where do I find the list of fees and charges for #mobile contracts? I can't find "payment rejection fee" anywhere on your web site. What is the URL or document name?— Donn Edwards 🇿🇦 (@donnedwards) January 2, 2018
Update 2 Feb 2018: It turns out that I was given a postpaid contract instead of a TopUp contract, so I had to go back to the Telkom Cresta Shop for a third time to fix it. And "Chad" doesn't work there any more. Why am I not surprised?
Update 8 Feb 2018: If you reverse a debit order, or the debit order fails, they charge you R200.94, even though this amount is not listed on their Tariff Card. If you pay in the R200.94 during the month, the balance of that month's invoice isn't deducted by debit order at the end of the month as it is supposed to. Instead, nothing is deducted, but the balance is carried over to the following month. Of course the Terms and Conditions are silent about this too. Nothing makes sense with the Telkom Accounts department.
Labels:
Business,
Consumer Complaints,
Telkom
Wednesday, October 11, 2017
The VVM TV License Scam and How to Defeat It
Dear VVMI got an automated reply from VVM:
The matter of my TV license is between myself and the SABC. You have no right to interfere and you have violated the ECT act by sending me unsolicited messages without my permission.
Kindly cease and desist from further harassing my wife or myself.
Donn Edwards
Due to us having to take instructions from our client, it could take up to 30 days for us to respond to your email. Please be guided accordingly.I also got a reply from one of the people at the SABC, asking me if they could assist. I sent the following:
Dear SABCThey replied:
You can assist as follows:
Best wishes
- Remove my details from the VVM database.
- Instruct VVM not to contact me in future, since they are in violation of the ECT Act and other privacy legislation.
- Fix up the TV License website so I can see my statement online
- Send me a receipt for the money already paid.
- Transfer the arrears penalties to the account of Mr Hlaudi Motsoeng and the other corrupt (former) officials at the SABC.
- Offer an amnesty to other TV License holders who refused to subsidise the maladministration and theft that has taken place at the SABC. You know it’s the right thing to do.
Donn Edwards
Dear Mr. Edwards,At the beginning of October I paid the 2017 license (I had paid the 2016 license in June of 2017) but I refuse to pay the penalities and interest. In the reference number for the online payment I included the words "Full Final" and sent the "renewals@sabc.co.za" email address the following:
We have already instructed our service provider (VVM) to stop contacting you as we are dealing with this matter internally.
You can use our correct website indicated [below].
I trust you will find the above in order.
TV Licence Division
T: 011 330 9494
F: 011 330 9560/1
www.tvlic.co.za
Dear SABCI expected to hear nothing further, other than perhaps an automated reminder of the balance outstanding. I saved the receipts that arrived via SMS, in case I ever had to go to court. To my delight and surprise I received the following:
Please find attached proof of full and final payment for the 2017 license.
I will not be paying the arrears penalties, since my taxes have been used to bail out the SABC. I suggest you contact Hlaudi Motsoeneng and the other corrupt officials at the SABC for further payments.
Kindly send me a receipt for both this and the previous payment.
Thanks in advance
Donn Edwards
Good day,So I guess I must thank Mr Hlaudi Motsoeneng for creating such a cash crisis for the SABC that they are willing to be reasonable. I wish them well, and hope they eventually get a competent board. I haven't heard a peep from VVM, partly because I have blocked their numbers: 0877401213, 0110621972 and 0110623650. My ESET Android antivirus software enables me to block these numbers.
We would like to take this opportunity to thank you for your TV licence payment.
Please be informed that we have reversed all the penalties on your TV licence account and your account is valid until 30 June 2018. Attached please find your TV licence statement.
Please also note that your renewal month is July annually and payments should be made before the end of July to avoid penalties being loaded onto your TV licence account.
Labels:
Business,
Consumer Complaints,
SABC
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