Why EIG is called Endurance International

I have been an Arvixe customer for several years. This time last year my web site(s) went down for several hours because their server was flaky. They moved my sites to a new server, but they have never been able to meet their Service Level Agreement of 99.99% uptime, so every month I have sent them a request for a refund.
Their billing support system is as bad as their servers. There is a note on their support portal dated 16 October 2015 asking for patience because they have a backlog of support tickets. Perhaps they are finally getting to the end of their backlog, I don't know. Today I received a note:

XXT-679-61954 - SLA Credit - December 2015 - $8.00
QYZ-625-38512 - SLA Credit - February 2016 - $8.00
BMK-986-67095 - SLA Credit - March 2016 - $8.00
BQA-176-25134 - SLA Credit - April 2016 - $8.00
KXY-538-81679 - SLA Credit - May 2016 - $8.00
YIK-233-47716 - SLA Credit - June 2016 - $8.00
IYH-117-84843 - SLA Credit - July 2016 - $8.00
CTE-487-27289 - SLA Credit - August 2016 - $8.00
The total credit added to your account today is $64.00 USD

Two years ago Arvixe was bought out by EIG, the Endurance International Group, a company whose business is to buy out web hosting businesses and run them into the ground. I don't know hoe they make any profit, other than relying on the technical ignorance of the customers they retain. My first encounter with them was when they took over WebHostForLife and totally screwed up my ASP.NET site so badly it displayed a blank page for two weeks. I moved to Arvixe and all was well until 6 months after EIG bought them out. Then the rot set in again, although not as badly this time round.
So now it's a war of attrition: my sites are hosted by EIG essentially for free, because they can only manage around 99% uptime per month. Sometimes it has been even lower. I'm having to put up with anything up to 30 minutes of downtime per month. So the "endurance" part is obvious: they want me to give up first. Sorry guys, I'm not going to give up without a fight. And right now that's costing you more money than it costs me.
These are the sites they host:

• http://www.worship.co.za/ (Classic ASP which takes about 3 minutes to get started when you visit)
• http://www.fact-reviews.com (standard HTML)
• http://www.mustang.co.za/ ASP.NET pages

One of these days I'll move them somewhere decent, but right now I'll put up with free hosting with no ads. Thanks to the pingdom.com monitoring service I can keep these sharks accountable.

Note: This post was originally posted on Steemit. Please leave comments there.

Mustang waves goodbye to WebHost4Life

The Mustang web site has found a new home, thanks to the technical incompetence and bad planning of the Endurance International Group, the new owners of WebHost4Life. The DNS transfer from WebHost4Life to Arvixe should be completed in the next 24 hours. This blog uses graphics from the Mustang site, so there might be a hiccup or two, but I'm not expecting anything like the fiasco that occurred when WebHost4Life screwed up the FishWisePro web site.
The difference between WebHost4Life and Arvixe is like chalk and cheese. Arvixe sends you an email that explains how to set up everything. Their control panel is easy to use and mostly intuitive. Their database setup is totally straightforward, and even the domain transfer instructions are clear and easy to follow.
Two of my support questions were already answered in the support knowledgebase, and two other questions were answered by a technical support person who actually knew what was going on. Quite a change from the idiotic and nonsensical responses I got from even the most senior people at WebHost4Life.
They automatically created a test domain called http://mustang.co.za.lilac.arvixe.com that allows me to test the setup before changing the DNS settings. I'm a very satisfied customer.
Update Thursday 2pm: The DNS changes have been implemented, and the switchover went completely without hitch. Unlike the balls-up with rate-my.biz (now fixed) and rate-my-biz.com ("cancelled" by WebHost4Life). Why is it that they break everything they touch?