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Update Friday 10am: Niel Barnard from CellFind confirmed that the details were obtained from AutoPage, and admitted that they did not check the data against the DMA's list. He has promised to send me a copy of the recording of the original call. I spoke to the secretary for the MD for AutoPage, who put me through to customer services without really listening to my enquiry. I spoke to Andre Geboers at Digicall, the call centre company in Cape Town (021-405-1425), and he explained that they only get cell numbers from AutoPage, not ID numbers, so they can't really do any checks against the DMA list. It seems to me like a deliberate loophole to avoid prosecution, and the call verification process sounds a little vague. I have asked for a copy of the "script" used by the call centre agents, to see how well it complies with the DMA's Code of Conduct.
Update Friday 12noon: Neil Barnard informs me that
The person who spoke to your wife has in actual fact been fired a few months ago. I have an agreement with Digicall that any transgression of the script, etc will lead to an immediate dismissal of the offending agent on their side.How convenient. Employ a temp worker for a few months (say November and December), sign up as many people as possible, legally or not, and then when anyone complains tell them that the person was fired. But they cannot tell me who this person was, or whether any of the people he/she called have been contacted to confirm that they did, in fact, agree to the service. So the firing does not absolve the company of the ECT Act violations or the billing fraud, for which the company as a whole is responsible.
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Update Monday 14 th April: Autopage company policy is that they don't give out lists of numbers to anyone.
1 comment:
Had the same problem originating from Autopage...its not me its Vodacom or MTN...Carla lagatt made herself famous for answering rubbish...its not us...
in the end DO NOT GIVE UP, THEY REFUND....
J.BOGNON
082 458 31 32
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