As part of the 2009 Defrag Shootout I have been using Acronis True Image Home v126.96.36.19927 that belongs to a friend even though I have bought my own copy of TIH 2009, because it has a nasty bug that is still not even properly acknowledged after 6 weeks.
These photos show what happens. I boot up off the CD and select "Backup". Then I choose the entire C: drive, with a sector-by-sector backup.
It must be a full backup to a new backup file on my external 400GB USB drive bought specially for this purpose.
I select High compression to reduce space. The estimated size is 54GB, but the file turned out to be 89GB, but there are a lot of ZIP and MP3 files on the disk, so that's OK I guess.
Then I ask for the backup to be verified.
The summary screen shows what has been selected, and then the fun starts.
Here are the opening progress bars. As expected, both are showing 0%
Then the remaining time estimate starts at around 30 minutes and soon drops. The "total progress" bar moves faster than the "current operation".
Eventually the "total progress" bar has hit 100%. The estimated time will remain at 13 seconds for the next 2 hours 47 minutes.
In the meantime the "current operation" moves slowly along from 12% to 100%
Nearly there after 3 hours...
Step 2 is quick, and then the verify begins. It will take 50 minutes, not 11 hours or 16 minutes.
How it guesses 1 minute and 57 seconds and then stays like that for the next 40 minutes I have no idea.
Eventually the operation completes, after 4 hours.
I originally reported this bug, along with photographs, on Monday, 2nd Feb 2009. I received a reference "Case 00062866" the same day. I sent an enquiry email on 11th Feb, and had the following rather sad chat with their online help on 12th Feb:
"The time variation in progress bar might take place because of particular software/hardware configuration. There may be some applications running on the background that may have higher priority level than Acronis software."I have pointed out that the boot CD only runs the Acronis software, and the problem occurs on different machines. I have promised to send additional photos when I do a full laptop backup this weekend.
Fortunately the backup images do work, in spite of the obviously bad programming on the display. I have never seen a beta product with such an obviously bad bug, let alone a final product. It was released before December 2008, and after 4 months it still isn't acknowledged, let alone fixed.
Update 4th April 2009: Acronis Customer Support have allowed me to change my purchase from the 2009 version to 11.0.8101 with a legit serial number. They also gave me a link to the boot CD ISO image, and it all works fine. The problems described still occur, and will probably be fixed in a future release.