Tuesday, October 12, 2010

Clientele Life's illegal SMS spam

Would you trust a financial services company that buys spam lists and uses them for marketing? I certainly don't. Especially when they don't check the database against the DMA's "Do NOT Contact" list before they send out the spam. Just because they are a "Registered Finacial Services Provider" doesn't mean I should trust them with my money. Because they buy spam lists I wouldn't trust them with my personal information, or my money.
My views on unsolicited marketing messages are well known: don't send them. Get permission from your potential customer before you annoy them with messages on their cell phone or in their inbox. They sent and SMS and gave me the option to send a "STOP" message, which I did. They ignored it and called me anyway. How stupid is that? Not to mention that it's illegal.
The second illegal part is that they are unable or unwilling to tell me where they bought the spam list from. So I have now filed a HelloPeter complaint. It seems I am one of three people in the last 2 days complaining about spam. I have already emailed them to tell them to add me to their do not contact database, but it seems they have no idea about the difference between "opt-in" and "opt-out" lists, or the damage that it does to their reputation.
I have also complained about this activity to the Financial Services Board, not that I think they'll do anything about it.
Update 21 Oct: I have complained again on HelloPeter because they promised to "get back to me" but nothing has happened after a week.

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