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"... MTN call centres and stores had been flooded by thousands of subscribers complaining that they had never requested any content from T Mobile, so the company had decided to undertake an internal audit - which had revealed that the content provider had, in the space of 10 days, sent out debit requests worth more than R500,000."What puzzles me is why MTN would hand over the money in the first place. Did they guarantee payment up front with no questions asked? Are they that stupid?
Parental Control
After chatting to the MTN call centre again, I was told there is a "parental control" service that you can access by dialling *101# from an MTN phone. This allows you to block "Adult" content, "Gambling" and "Instant Messaging" services. It only blocks web access to these services. I also find it kind of insulting that they would call it "Parental" control when all I'm trying to do is protect my phone account from MTN's arrogance. Their billing system is the child out of control, not me. It doesn't even add correctly.MMS Messages
What really burns me about these services is that they send unsolicited MMS messages to my phone. Since my phone isn't configured for MMS, how do they suppose I signed up for this service? When a MMS message comes to my phone, I get a notification to go to a particular URL to read the message. I just delete the notification. Now MTN's billing system says I "subscribed" via GPRS. That would require me to enter my cell phone number, which I did not do. In fact, I didn't even use GPRS on that day. MTN assumes that their customers are dumb enough to subscribe to these services. Maybe some are, but I'm not one of them. Now I am awaiting a call from Monwabisi Mabude, the account manager who just may be able to sort this out at MTN.Update 4.30pm: I got to speak to Trevor Louw at Opera Interactive, who vacillated between being smug, officious and helpful. His company does the billing on behalf of scum like Morvec, and Opera's business ethics are such that they do NOT have a Do Not Contact list. Nonetheless he assures me that they are taking my complaint seriously and they are waiting for "proof" from Morvec that I signed up. How do I prove that I didn't sign up, or that I didn't receive anything from them to confirm my subscription?
Update Fri 17th: Opera Interactive have sent me a R30 "goodwill" airtime refund, in spite of Morvec's "proof" that I "visited a WAP website" on 23/5/2011 at midnight. Funny, I was asleep at the time. I checked the "Sent Items" on my phone and have send nothing between 16h26 on 21/05 and 9am on 23/05. So the confirmation SMS that Morvec should have sent wasn't sent. And I certainly didn't reply to one. And Opera have confirmed that they have added me to their "Do Not Contact" list. The one they said they don't have.
Update 5.30pm: Morvec has changed the date on which the subscription supposedly happened (how convenient), but still need to explain the following item in the WASPA Code of Conduct:
11.3.1. If a subscription service is initiated by entering a customer's mobile number on a web page or WAP site, then a separate confirmation message must be sent to the customer's mobile handset in order to prove that the number entered matches the customer's mobile handset number.
This seems to still be alive and well, had a similar thing happen to me today. Why would MTN allow this unless they were making money out of it?
ReplyDeleteI received a message on my tablet: "Reminder: you are subscribed to Pink Tube Subscription Service. Cost R9,99/day. for Help call 0114613294(VAS). To unsubscribe SMS STOP to 31894." I believe this was sent to my CellC SIMM used on my tablet. I phoned the number but it seems to be an invalid number. My Googling for the number brought me to this blog. Peter
ReplyDeleteIf Cell C is deducting money from your account on their behalf, they have to beable to provide you with the correct contact number for the subscription service.
ReplyDeleteOne of the links on the right of my blog allows you to find out who "owns" the 31894 number. Then you can file a complaint with WASPA
okay can anyone please tell me what this Pink Tube subscription is I just received a sms telling me I have subscribed to them "Reminder: you are subscribed to Pink Tube Subscription Service. Cost R9,99/day. for Help call 0114613294(VAS). To unsubscribe SMS STOP to 31894."
ReplyDeleteWhat the hell is Pink Tube????