tag:blogger.com,1999:blog-19298483.post5938471948390026320..comments2023-08-01T13:38:49.728+02:00Comments on Insights and Rants: WebHost4Life breaks FishWisePro web site for 12 daysDonn Edwardshttp://www.blogger.com/profile/07954994300802439618noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-19298483.post-60743860280267952192010-09-27T20:51:59.837+02:002010-09-27T20:51:59.837+02:00WebHost4Life.com - what a joke! WebHost4Nobody sho...WebHost4Life.com - what a joke! WebHost4Nobody should be their name! WebHost4Life.com is totally incompetent and has been for me the cause of nothing but troubles, headaches, and sleepless nights for almost 4 months.<br /><br />DIRTY PRACTICES with BILLING:<br />And a few words about the billing. BEWARE they do not stand by their guarantees! First of all they do not refund any add-on features you purchased in addition to your plan - at all! So, even if you spend more than what the plan cost you on those extra features (like extra domain) - they will not you refund a buck! Second: regardless of what your issue is they will impose a hefty cancellation fee! Third: when issuing partial refunds for the hosting plans they calculate the amount by looking into complete months of hosting left, and rounding the amount in their favor! So if you have left 117 days with them, they will refund for 90 days only, not 117! Fourth: if you have prepaid for the hosting (like I did - I paid 40 days before my hosting would expire), they will turn it on its head and state that your real payment date was the begging of the new billing period, and the beginning of the new billing period was the date when you paid! That's what they told me on the phone: literally they accused me of late payment, when in fact it was the other way around! So, not only is their support incompetent, but their accounting department is incompetent as well! Fifth: I have asked them several times not to put my account on auto-renew; and over the phone they assured me it was off, but when I logged in to the control panel, the auto-renew was on - they disrespect you completely! Finally: when it comes to arguing that you want to cancel the account and get a refund, stating unacceptable downtime as the reason, they tell you literally: "Yes we do provide and guarantee 99% uptime, but that is cumulative, not during any particular time period". In other words, if you host your website for 5 years with them (that's 60 months), it's ok by their terms for your website to be down for 2-3 weeks in a row, because the uptime guarantee is cumulative! Ridiculous! So, basically, you would be very lucky if you get anything back from them! Do not trust them, and stay away!<br /><br />PROOF of THEIR POOR PERFORMANCE and CONCLUSION:<br />I am glad that I have finally ended my relationship with them and moved to a great asp.net alternative - ARVIXE. I am btw not their affiliate or anything, but thought its important I mention a good place where you can go if you want to host a moderate asp.net websites with SQL Server databases.<br /><br />And here's a response time chart generated by Pingdom for my website when it was hosted by WebHost4Life.com and later when it was on ARVIXE's servers! It's real data, and to me the difference is astonishing:<br />http://i52.tinypic.com/2dc5o20.png<br /><br />The bottom line is that if you want your website to be constantly inaccessible, offline, slow, and unresponsive, and if you like repeating your questions and explaining your issues 10 times over to the support team only to hear that they "are sorry" or that "it works fine now", then WebHost4Life.com is for you. Otherwise - don't even consider this terrible web host!<br /><br />PS:<br />Sorry for the lengthy and at times sarcastic review, but I really wanted to give a thorough and comprehensive review with specific examples and facts, and to warn people to stay away from WebHost4Life.com!Georgehttps://www.blogger.com/profile/11258425731654717266noreply@blogger.comtag:blogger.com,1999:blog-19298483.post-36138583486769778782010-08-10T18:00:09.514+02:002010-08-10T18:00:09.514+02:00WH4L sucks bad, real bad. Their migration has cau...WH4L sucks bad, real bad. Their migration has caused me nothing but problems and countless hours troubleshooting, getting nowhere on the phone and the 24-48 hour return on tickets is crazy. Their billing department missed a bunch of charges then charged them all at once and their receipt system says they did it right. DO NOT USE WH4L.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19298483.post-30189411222817884532010-06-08T13:44:48.523+02:002010-06-08T13:44:48.523+02:00I could just duplicate all the comments everyone e...I could just duplicate all the comments everyone else as made. Same nonsense from technical support, all sites are down. <br /><br />They are muppets, do not host with themAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-19298483.post-24930354314401785392010-05-18T18:26:35.520+02:002010-05-18T18:26:35.520+02:00I have had trouble-free service from webhost4life ...I have had trouble-free service from webhost4life for nearly three years and then, exactly the same as you, they have broken huge areas of my site this week by forcing it over to the new platform.<br /><br />They didn't tell me they would do this.<br /><br />They simply migrated my site, without asking, and damaged it in the process.<br /><br />Angry? Doesn't even begin to describe how I'm feeling about them right now...Carl Partridgehttps://www.blogger.com/profile/08853381959953031467noreply@blogger.comtag:blogger.com,1999:blog-19298483.post-13559153974625586192010-04-23T13:02:26.903+02:002010-04-23T13:02:26.903+02:00The faster server is the original WH4L server. The...The faster server is the original WH4L server. The new server is WH4L but hosted by the new owners, EIG.<br /><br />The consensus on Twitter is to move to WinHost or Arvixe. Check out http://www.findmyhosts.com for more info, and bear in mind that most of the "rave reviews" for WH4L are from last year.Donn Edwardshttps://www.blogger.com/profile/07954994300802439618noreply@blogger.comtag:blogger.com,1999:blog-19298483.post-88771215506334242262010-04-23T12:07:58.924+02:002010-04-23T12:07:58.924+02:00what is the hosting company you used where the web...what is the hosting company you used where the website is loading faster..?frustrated customernoreply@blogger.comtag:blogger.com,1999:blog-19298483.post-17594408297370020192010-04-23T04:58:19.843+02:002010-04-23T04:58:19.843+02:00my Web sites have been DOWN FOR 5 DAYS and countin...my Web sites have been DOWN FOR 5 DAYS and counting, this IS UNBELIEVABLE, they don't fix it, chat support people keep saying they are working on it but they don't even answer support tickets for days. <br /><br />Since they moved to new platform there is a lot of problems now, control panel doesnt work properly, data from database lost, its a complete mess, the old platform was ok.<br /><br />SO DISSAPOINTED, NO recommended.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19298483.post-60895515786143743652010-04-12T21:53:02.174+02:002010-04-12T21:53:02.174+02:00What hosting company are you using now?What hosting company are you using now?Donn Edwardshttps://www.blogger.com/profile/07954994300802439618noreply@blogger.comtag:blogger.com,1999:blog-19298483.post-65293242182367413102010-04-12T21:08:48.667+02:002010-04-12T21:08:48.667+02:00Their chat support is in bangalore.
I moved a cli...Their chat support is in bangalore. <br />I moved a client off of webhost4life when the migration broke his sites. We have been amazed by how much faster the site runs on the new host -- and the new hosting is at the same price as webhost4life too -- with support that responds within minutes with good answers. We have been living in the slow lane for a long time and didn't realize it. Just look around for a new host.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19298483.post-33103649097726664662010-04-01T11:56:08.042+02:002010-04-01T11:56:08.042+02:00It's pointless finding "better" host...It's pointless finding "better" hosting, because all the good companies get bought up by the useless ones.<br /><br />I'd rather stay with a single company and train them how to do their job. It's a great learning experience.<br /><br />I've also learnt that is you call a "help" desk and they talk rubbish you just hang up and try again. Same with "live chat". Just string they guy along while you connect to someone else on another PC.Donn Edwardshttps://www.blogger.com/profile/07954994300802439618noreply@blogger.comtag:blogger.com,1999:blog-19298483.post-10525409613188656052010-03-30T15:49:04.406+02:002010-03-30T15:49:04.406+02:0024-48 hours just to reply to your ticket (let alon...24-48 hours just to reply to your ticket (let alone how long it takes to resolution)? I guess that's to be expected by these budget hosts but I can tell you if one of my clients thought that their sites would be down for a day or two I would not have many clients left!<br /><br />I would find better hosting.Unknownhttps://www.blogger.com/profile/10897987541594698930noreply@blogger.com