But this statement also begs the question: why is there no emergency line for Uber passengers? Because Uber doesn't care, and they have only recently appointed someone to handle their security.
On Wednesday [Sept 21 2016], Uber also announced the appointment of a new head of security for Africa in the form of Deon Du Toit.So their statement about ".. Our specially-trained incident response teams are available around the clock to handle any urgent concerns that arise ..." is also questionable. They've been in operation for 3 years but only appointed someone last week?
get the receipt for your rape ordeal). Even their reassurances about their "Rapid Response" team is filed in the "After the trip" section of their Safety page.
Update 30 September 2016: eNCA has posted a longer version of its interview with Alon Lits,
Perhaps I'm misunderstanding what Alon said, but he implied that the ".. specially-trained incident response teams ... available around the clock ..." aren't actually based in Johannesburg at all, but operate from Uber offices in California. Seriously!?#360WiseNews #Mobile Uber's newest security feature? Selfies that drivers must take be.. https://t.co/aOm8yr2byI pic.twitter.com/Pa0l3ggsVr— Tiera Kanter (@kantertiera342) September 25, 2016
Update Sat 1 October: The incident response team is based in the United Kingdom, not California. Like that makes a huge difference.
Each @Uber_RSA crime victim had different driver names on ride receipt, suggesting that driver IDs hacked/borrowed by criminals https://t.co/KxkNManqzk— Karyn Maughan (@karynmaughan) September 29, 2016