I finally got an evasive response from Clientele Life, and it's not good. They sent a response, retracted it, and then sent it again. Obviously they can't decide on which lies and/or half-truths they should include.
"As a company we obtain prospect information from numerous sources. We would like to assure you that this is perfectly legal ... Clientele obtain personal information to be used in our Call Centre from many different list providers. One only has to go to the Direct Marketing Association of South Africa (see www.dmasa.co.org) and they will provide us with many and numerous accredited list providers, whereby we then go to these list providers and buy lists for prospecting.This shows how cheap they are. They are not members of the DMA themselves, but claim to obtain lists from DMA members. However, my details are on the DMA's "Do Not Contact" list, so either they are lying or the DMA members are not cleaning their own lists.
They assure me that they are not breaking the law, which is a lie. Their inability to tell me who they got my details from is in itself a violation of the ECT Act. Obtaining my details from a DMA list means they already know that I don't want to be contacted. That's another violation. Failure to respond to my "stop" SMS message is a third violation.
If they duck and dive this badly with a simple request for information, what kind of ducking and diving do they do when you make a policy claim? The mind boggles. How can any organisation be this stupid?